• What is a data center?
• Understanding the basic design requirements
• Availability and resilience measures and practices

• Codes and regulations
• National and international standards
• Industry guidelines and best practices
• Certification and accreditation

• The Four Key Environments (Power, Cooling, IT Connectivity & Space)
  • Power
    • Power infrastructure (data center electrical distribution)
  • Cooling
    • Cooling infrastructure and Airflow Management
    • Overview of different cooling system technologies
  • IT Connectivity
    • Active Network
      • Equipment configuration
      • Servers, software & services
      • Storage infrastructure
      • Data center networks
      • Distribution options
    • Physical Network
      • IT Cabinets and frames
      • Cable containment
      • Data center topologies
      • Structured wiring
      • Fiber optical cabling
    • Space
      • Relationship between white and gray space environments
      • Physical security and access control

• Safety considerations
  • Risk Assessment and Method Statements
  • Environmental health and safety
  • Personal Protective Equipment
  • Life safety systems (Fire detection and suppression)
• Task Preparation
  • Understanding the operation structure
  • Operational processes and procedures
  • Move, Adds & Changes (MACs)
  • Decommissioning
  • Operational Measuring & Monitoring
  • Asset management
  • Management tools, administration
  • Change management

• The need for maintenance
• Maintenance strategies
  • Preventative maintenance
  • Predictive maintenance
  • Reliability centered maintenance
  • Condition-based maintenance
• Power Maintenance
• Cooling Maintenance
• IT Connectivity Maintenance

• Electrical Safety
• Power Infrastructure Systems (distribution path and components)
• Back-up Power Infrastructures
• Earthing and Bonding
• Measuring, Monitoring & Routine Checks
• Benchmarking and Data Center Metrics

• Understanding the need for cooling
• Data Center Cooling architectures and systems
• Air cooling
• Economizer modes
• Liquid cooling
• Chilled water plant
• Cooling towers
• Measuring, Monitoring and Routine checks
• HVAC efficiency and Power Usage Effectiveness (PUE) relationship

The Certified Data Center Technician Professional (CDCTP®) program is 5 days in duration.

This program has been specifically designed for individuals wishing to acquire skills of the highest caliber in order to carry out their data center related activities. CDCTP® certification is beneficial to technical personnel who are responsible for the day-to-day smooth operation of the mission critical facility.

• A webcam and microphone enabled laptop with unrestricted wireless internet connectivity and a pre-installed web browser
• A suitable application for reading/annotating PDFs and a suitable application for editing standard office documents such as Microsoft Word, PowerPoint, and Excel

CDCTP® certified individuals possess the knowledge, expertise and skills that are considered essential in ensuring that a data center facility is operated and maintained to the highest possible standards.

• Internationally and industry recognized BTEC Level 4 Professional Award Certified Data Center Technician Professional

• Official Certified Data Center Technician Professional (CDCTP®) certification
• Use of CDCTP post nominal letters after your name e.g. John Smith CDCTP
• Use of the official Certified Data Center Technician Professional (CDCTP®) Digital Badge
• Use of the CDCTP® logo

• Continual Professional Development (CPDs)

• Understands all aspects of data center operations including technical and physical constraints. Recognizes the dependencies on other work streams, can plan work efficiently and avoid unnecessary delays
• Understands the benefits of carrying out physical inspections of data center components as a matter of routine. Adopts a proactive attitude and can identify potential equipment failures before they occur
• Understands the need to adhere to codes, legislation and standards and is focused on first-time compliance, avoiding unnecessary rework
• Recognizes the roles of others within the facility and can improve business processes through effective contribution to the right people and at the right level

• Have a technical team equipped with a broad knowledge data center functions and operational processes enabling the business to function with optimum efficiency
• Significantly reduces the risk of failure by having knowledgeable and proactive technical staff capable of identifying signs of potential failure
• Having a technical team with a broad knowledge of codes, legislation and standards instils confidence that the data center can operate effectively whilst consistently meeting legal and contractual obligations
• Develop a technical team that is cognizant of the roles of their peers and managers ensuring efficient and timely passage of accurate information and thereby increasing productivity

• Certified Data Center Design Professional (CDCDP®) – ideal for managers who are seeking to get a greater understanding of the data center design concepts and principles
  Certified Data Center Management Professional (CDCMP®) – ideal for senior engineers/technicians moving into the data center management structure
  Certified Network Infrastructure Technician (CNIT®) – for individuals within the network cabling installation environment wishing to extend their hands on practical skills, knowledge, qualifications and certifications in relation to cable installation within different environments
  Certified Network Infrastructure Design Professional (CNIDP®) – designed for telecommunications and data communications engineers with at least 5 years’ experience within the network cabling design and installation environment, and those wishing to extend their skills, knowledge, qualifications and certifications in relation to the planning and design of cable systems within different environments