Sales Analyst – location UK

Position: Sales Operations Analyst

Reports to: Chief Commercial Officer

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute presta servicios a todos los accionistas responsables de la disponibilidad de los servicios de TI mediante estándares, capacitación, red de pares, consultoría y programas de premios líderes en la industria para organizaciones empresariales, operadores externos, fabricantes y proveedores. Uptime Institute es reconocido en todo el mundo por la creación y administración de los Estándares y Certificaciones Tier para Data Center Design, Construction, and Operations, así como por su Stamp of Approval de Management & Operations (M&O), su metodología FORCSS® y su Stamp of Approval de TI Eficiente.

Uptime Institute – The Global Data Center Authority®, has office locations in the U.S., Mexico, Costa Rica, Brazil, U.K., Spain, U.A.E., Russia, Taiwan, Singapore, and Malaysia. Visite para obtener más información.

Uptime Institute Professional Services is growing to meet the demand of the industry and seeks an experienced individual to assist in its vigorous global expansion.

Reporting to the Senior Vice President, Sales Analyst will be primarily responsible for the administration, management, and communications of sales process for the region. In addition, the successful candidate will be responsible for monthly sales forecasting, as well as reporting against a variety of sales metrics around closed business, renewals, and pipeline. The Sales Analyst will work collaboratively with our global, internal teams, particularly, Sales, Delivery, Product Management, Marketing, Finance, Human Resources, and Senior Management.

Duties & Responsibilities:

  • Oversee pipeline management and meet regularly with each IMEA sales director to improve pipeline completeness, accuracy, timeliness, and overall integrity, ensuring timely conversion to opportunities
  • Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas
  • Oversight of allocation and assignment through regional sales organization of results of lead generation and qualification activities, in partnership with marketing
  • Ensure comprehensive Salesforce policy adherence
  • Report key metrics including (i) pipeline initiation and growth, (ii) dormant accounts, (iii) close-lost opportunities, (iv) lead conversion rate, (v) win-loss ratio and (vi) accuracy of ongoing sales forecasting
  • Manage and track sales team logged activities
  • Track Market and Industry event leads and ensure they are logged into salesforce and followed up effectively by the individual sales directors
  • Plan, coordinate and provide both new hire and ongoing sales training for direct sales and partner organizations
  • Coordinate activities and reporting with Global Sales Support team


  • Minimum 5 years of relevant business experience, preferably in technology/digital infrastructure Experience of sales operations especially as it relates to pipeline management
  • Hard working and diligent personality with strong attention to detail
  • Analytical, logical, and strategic thinker, able to organize, structure and communicate ideas clearly Goal oriented: able to manage multiple priorities with competing deadlines, eliminate obstacles and drive success; able to work under pressure to meet tight deadlines
  • Adaptable and able to respond quickly to a constantly changing and growing business environment
  • Strong communication skills: confident interacting with business stakeholders and managing their expectations Advanced Excel, Salesforce, and data management skill


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